Shipping policy

🚚 Delivery Methods

Digital Products

All digital products sold on our website are delivered electronically. No physical shipment is required.

  • After purchase, you will receive an email confirmation with your download link.
  • Your files may also be accessible through your customer account if one was created during checkout.

Physical Products

For physical products (such as tools, kits, or accessories):

  • Orders are processed and shipped within 1–2 business days
  • Standard shipping delivery time is typically 7–14 business days, depending on your location
  • Free worldwide shipping is included on every physical product order

⏱ Delivery Times

Digital Orders

  • Instant delivery after successful payment confirmation
  • Rare delays may occur due to payment processing or email delivery issues (up to 1 hour)

Physical Orders

  • Processing time: 1–2 business days
  • Shipping time: 7–14 business days worldwide

📩 Missing Delivery or Download Issues

Digital Orders

If you do not receive your files:

  • Check spam/junk folders
  • Verify your checkout email address
  • Contact support with your order number

Physical Orders

If your order is delayed or tracking is unavailable:

  • Contact our support team for assistance

🌍 International Availability

Bitscrafts proudly serves customers worldwide.

Digital Products:

  • Instant global access
  • No shipping fees
  • No customs duties

Physical Products:

  • Free worldwide shipping
  • Delivery times vary by destination
  • Customs or import duties may apply depending on local regulations

📥 File Access & Backups

For digital purchases:

  • Download and securely back up your purchased files
  • Bitscrafts is not responsible for personal data loss after successful delivery

📦 Order Notes

  • Ensure your software supports .STL files before purchasing digital products
  • Physical products may experience slight delays during holidays or high-demand periods
  • All orders are subject to our Terms of Service and Refund Policy

📬 Contact Us

For any questions regarding shipping, delivery, tracking, or downloads:

Email: support@bitscrafts.com
Address: O'Sullivan, 17 Glen Park Drive, Knocknacarra, Galway City, H91 Y868, Ireland