Privacy policy

Privacy Policy

Last Updated: July 3, 2026

At BitsCrafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, or otherwise interact with our services.

BitsCrafts is owned and operated by Avylo LLC.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Who We Are

BitsCrafts is an online store specializing in digital 3D printing files, educational resources, and selected physical products. Our website is powered by Shopify, which provides the ecommerce platform that enables us to securely process orders and deliver our products.

While Avylo LLC is responsible for the operation of BitsCrafts, Shopify and certain third-party service providers may process your information in accordance with their own privacy policies.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

Payment Information

  • Payment method

  • Transaction details

Payment information is processed securely through our payment providers. BitsCrafts does not store complete payment card information.

Account Information

  • Username

  • Password

  • Account preferences

Order Information

  • Purchase history

  • Download history

  • Saved items

  • Returns and refunds

Device & Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Cookies and similar technologies

Usage Information

  • Pages visited

  • Time spent on the website

  • Search activity

  • Wishlist activity

  • Store interactions

Communications

  • Customer support inquiries

  • Emails

  • Messages submitted through our website

How We Collect Information

We collect information through:

  • Information you provide directly to us.

  • Your interactions with our website.

  • Cookies and similar tracking technologies.

  • Shopify and integrated ecommerce services.

  • Trusted third-party service providers that support our business operations.

How We Use Your Information

We use your information to:

Process Orders

  • Process payments.

  • Deliver digital downloads.

  • Ship physical products.

  • Manage refunds and returns.

  • Provide customer support.

Improve Our Services

  • Personalize your shopping experience.

  • Recommend products.

  • Improve website functionality.

  • Analyze website performance.

Marketing

With your consent where required, we may send promotional emails, newsletters, product updates, and special offers. You may unsubscribe at any time using the unsubscribe link included in our emails.

Security & Fraud Prevention

We use your information to:

  • Detect fraudulent activity.

  • Prevent unauthorized transactions.

  • Protect customer accounts.

  • Maintain the security of our website.

Legal Compliance

We may process your information to comply with applicable laws, regulations, legal obligations, or lawful requests from government authorities.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers when necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Email marketing providers

  • Shipping and logistics providers for physical products

  • Analytics providers

  • Fraud prevention services

  • Professional advisors

  • Government authorities where legally required

If Avylo LLC is involved in a merger, acquisition, asset sale, financing, or business restructuring, your information may be transferred as part of that transaction, subject to applicable privacy laws.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you logged into your account.

  • Remember your preferences.

  • Improve website functionality.

  • Measure website performance.

  • Personalize your experience.

You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Children's Privacy

BitsCrafts is not intended for children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will promptly delete that information.

International Data Transfers

Because we serve customers worldwide, your information may be processed in countries other than your country of residence, including the United States.

Where required by law, we implement appropriate safeguards, including Standard Contractual Clauses and other recognized legal mechanisms for international data transfers.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Maintain business records.

  • Resolve disputes.

  • Comply with legal and tax obligations.

  • Enforce our agreements.

Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Restrict or object to certain processing.

  • Receive a copy of your data.

  • Withdraw consent where processing is based on consent.

  • Opt out of targeted advertising where applicable.

To exercise any of these rights, please contact us using the information below.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Please note that we may still send transactional or service-related communications regarding your orders, account, or customer support requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the updated version on this page. The "Last Updated" date at the top of this policy will reflect the most recent revision.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

BitsCrafts
Owned and operated by Avylo LLC

Email: support@bitscrafts.com

Business Address:
Avylo LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

For privacy inquiries, including those relating to the GDPR, Avylo LLC, operating as BitsCrafts, acts as the controller of your personal information to the extent required under applicable law.