Refund & Return Policy

Effective Date: July 12, 2025

At BitsCrafts, we are committed to providing high-quality digital products, physical products, and exceptional customer service. This Refund & Return Policy explains the conditions under which refunds and returns are accepted.

BitsCrafts is owned and operated by Avylo LLC.

Digital Products Refund Policy

Because digital products are delivered instantly, refunds are limited.

Refunds may be approved if:

The purchased files have not been accessed or downloaded.
The refund request is submitted within 5 days of the purchase date.

Digital products are not eligible for refunds if:

Any purchased files have been downloaded or accessed.
More than 5 days have passed since the purchase.
The purchase was made by mistake after the files have been accessed or downloaded.

Important: Once digital files have been delivered and accessed, the sale is considered final.

Physical Products Return Policy

We accept returns for eligible physical products under the following conditions.

Returns are accepted if:

The return request is submitted within 14 days of delivery.
The product is unused, undamaged, and in its original condition.
The product is returned in its original packaging.

Returns are not accepted if:

The product has been used, damaged, or altered by the customer.
The return request is submitted more than 14 days after delivery.
The item is ineligible for return due to hygiene, safety, or custom-made product restrictions.

How to Request a Return or Refund

Please contact us at:

Email: support@bitscrafts.com

Subject Line:
Refund/Return Request – [Your Order Number]

Please include:

Your order number.
Your full name.
The reason for the request.
Photos of the item if it is damaged, defective, or incorrect.

Refund Processing

If your refund request is approved:

Refunds are typically processed within 3 business days.
Refunds are issued to the original payment method used for the purchase.
You will receive an email confirmation once the refund has been processed.

Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

For physical product returns:

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Original shipping charges are generally non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Orders

If you receive:

A damaged product,
An incorrect item, or
A shipment with missing items,

please contact us as soon as possible at support@bitscrafts.com. We will investigate the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Policy Updates

BitsCrafts reserves the right to update or modify this Refund & Return Policy at any time. Any changes become effective immediately upon publication on this website. Continued use of our products or services after changes are posted constitutes acceptance of the updated policy.

Contact Information

BitsCrafts
Owned and operated by Avylo LLC